The team at Novotel Sunshine Coast Resort strive to deliver a magical, stree free wedding day for all our couples. Past couples have shared with us their feedback from their wedding day experience.
Would you like to share you experience with us? Email the team to share your story.
Kat & Joel
- "In February 2021, we were so lucky enough to work with the team at Novotel to organise our dream day. The wedding was organised in about 3 weeks and due to the attention to detail of the events team, there wasn’t a single element that went wrong on the day, or at least, we didn’t notice anything that went wrong! We were absolutely blown away by the customer service from every single employee of Novotel from the staff at reception to the banquets team working on the bar, although a special thank you should be provided to Maddie, Adele, Meg as well as Nicole from AV Partners ... These superstars made us feel like rock stars! Our guests have been raving about how beautiful Kingfisher beach was with the tepee and light tunnel set up, as we were able to dine under the stars with the sand between our toes. The light tunnel was by far the best decision, of all of the decisions we had to make, if you are considering this option, we highly recommend it!".
Roberto & Naomi Moran
- "My husband and I worked closely with Maddie from the very beginning. In the initial stages we were searching for a venue that could offer us value for money. We met Maddie and Mallory who went through all the options available and granted us an opportunity to see Lilly’s on the lagoon. We fell in love with the venue but it was their engagement in our conversations, their knowledge and down-to- earth professionalism which made us choose Novotel Twin Waters as the venue to host our wedding.
Nicole took over mid-way through planning and it was a smooth transition. Nicole knew every detail we discussed and had a sense of urgency when we made last minute additional items. The attention to details in our decorations was a stand out. On the big day we were caught up in the moment, so much that we were unable to admire all the details. However when we received our pictures, we were in awe – everything we discussed and envisioned was what Nicole and AV partner team made possible – you guys nailed it! We absolutely loved everything. Thank you so much!
Food and drinks were a big hit! Thank you to the chef and team – one thing I told Maddie, islanders love their big feast. She replied with zero hesitation that the food would be amazing. She was 100% spot on! Everyone loved the food starting from canapes to desserts – people were impressed and left with full tummies. The bar service was great! Efficient, professional and prompt for our bridal table.
Special mention to Sharon and Adele who helped with my bridesmaid who had an incident at the ceremony. My sister and I are extremely grateful that they went out of their way to assist. Shout out to our buggy drivers! To Sharon and the team, thank you for your hospitality from ceremony to reception. Adele was fantastic throughout the night. She always made sure that all guests were looked after, in particular our bridal party and VIP table. These two amazing women stood out because they went above and beyond to help us in anything we needed.
Thank you to Nathan for making sure the night ran smoothly! A fantastic job and always made sure we were looked after. The passion displayed by your team on the night was truly a testament to their commitment to customer service. They made a memorable impact on our guest – they even remembered them by their names.
To Maddie, thank you for all your help! Your commitment from the very beginning until the very last moment on the day. I can say hand over heart, that everything ran perfectly well. You made it so easy, that the only thing I had to worry about on the day was my vows in Spanish. You answered all my questions throughout those six months -even my paragraphs. You ensured our bridal party was looked after as well as prioritising our family and friends.
We absolutely loved our wedding! We couldn’t have asked for a better venue. Everything was perfect. No words can express how thankful we are to every staff member that worked on our wedding. To have a whole team with amazing customer service is very rare, so thank you team for making our wedding special.
Our journey as husband and wife began at Novotel Twin Waters on 29.01.2021 - we will forever cherish this memory. Thank you from the bottom of our hearts for everything! Xx"
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